FAQ

Why are your prices so low?

We buy overstock and closeout inventory in bulk from retail liquidation sales, then sort and list every item ourselves. Buying in bulk lets us price most items far below retail, averaging 50%+ off.

Are these real brand-name products?

Yes. Everything comes out of retail stock, and brands, sizes, counts and model numbers are listed exactly as they appear on the package.

Is everything new?

Every listing states the item's condition. If the packaging has shelf wear, like scuffs or small marks on the box, it's described in the listing details so there are no surprises.

Do items have expiration dates?

Items with an expiration date show it in the listing. Short-dated and past-date items are in our Past-Date & Short-Dated Deals section. They're priced even lower and are final sale, so please check the date before you buy.

Will you restock an item?

No. Our stock comes from one-time buys, so once an item sells out, it's gone. New deals drop all the time, so check back often or turn on deal alerts in our app.

How fast do you ship?

Orders ship from Chicago, usually within 1 to 2 business days. You'll get a tracking number by email once your order ships.

Do you offer free shipping?

Yes. Shipping is free on orders of $75 or more to the lower 48 states. It doesn't apply to Alaska, Hawaii, Puerto Rico, US territories, military (APO/FPO/DPO) or international addresses.

Do you deliver locally?

Yes. We offer free local delivery on orders of $25 or more in select ZIP codes near us. Enter your ZIP on any product page or in your cart to see if you qualify.

What's your return policy?

You can return unopened items within 30 days of delivery. You pay return shipping. Short-dated and past-date items are final sale. If something arrives damaged or isn't what you ordered, contact us within 30 days and we'll make it right. See our full return policy.

Can I get alerts when new deals drop?

Yes. Add Epic Steals to your phone's home screen and turn on deal alerts. We'll give you a heads-up when new steals drop, never more than a couple a day.

How do I contact you?

Use our contact page and we'll get back to you as soon as we can.